WORKING THROUGH CONFLICT SERIES
If you’ve ever been part of a working group where two people aren’t getting along, you know how toxic that can be, not only to the two people in conflict but to the group as a whole. Left to continue, the conflict festers and may escalate. Work doesn’t get done, morale is damaged and people may no longer be able to work together. At its worst, there can be a significant ripple effect with people forced to take sides and a kind of organizational war begins.
Problems, left unattended, rarely solve themselves. Most organizations don’t have the flexibility to simply separate the combatants and shift them to other groups. Some try to solve the problem by imposing a solution but that too may not address the underlying issues and the combatants may be back at each other’s throats in no time. Sustainable solutions are the ones that people find themselves but they often need help to get there.
Helping others resolve their differences is an art unto itself, a form of mediation with a unique set of skills and tools. Building on what you learned in Session I - Navigating Conflict, this course helps you assist others work through conflict using a basic mediation model. You will explore what it means to be a conflict coach, develop skill in using mediation tools and practice coaching others through conflict using a series of exercises and role plays. Helping Others in Conflict is designed to help your organization build internal capacity to work through the myriad conflicts in day to day work.
Click here for a podcast on a key ingredient to working through conflict.
"In my capacity as CEO of the Aboriginal Peoples Television Network (APTN), I have been able to recognize and appreciate first hand (Dan's) honesty, respect for our Peoples and dedication to ensure that there is fair and equitable treatment of the individuals he represents and works for. He is a man of his word and I deeply appreciate our years of collaboration. He has always strived to find a fair solution to all of our challenges, a talent not always recognized and appreciated in this current world of extremes."